At LuxaMart, we want you to be fully satisfied with your purchase. If for any reason you are not happy, you may request a refund within 14 days of receiving your order. To qualify for a refund, the item must be in its original condition, unused, and in its original packaging with all tags intact. Refund requests can be made by contacting our customer service team, and once approved, the refund will be processed to your original payment method within five business days. Please note that shipping charges are non-refundable unless the return is the result of our error or a defective product. We reserve the right to deny a refund if the returned item does not meet the stated requirements.