Refund Policy

At Luxamart.store, customer satisfaction is our priority.

Refund Eligibility

Refunds are applicable only in the following cases:

• Wrong product delivered

• Damaged or defective item received

• Missing item from order

Refund Conditions

• Complaint must be reported within 48 hours of delivery.

• Product must be unused and in original packaging.

• Proof (image/video) may be required.

Refund Process

After approval:

• Refunds are processed via bank transfer or store credit.

• Processing time: 5–7 working days after item verification.

Non-Refundable Situations

Refunds will not be issued if:

• Customer changes mind after delivery

• Size or color preference issue (unless incorrect item sent)

• Product used or damaged by customer